Privacy Policy

Last updated: April 16, 2026

Introduction

Welcome to Outnet. We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains our practices when you visit or use our website to report and track internet service outages across India.

By using our website, you agree to this Privacy Policy. If you don't agree, please don't use our services.

Information We Collect

We minimize the collection of personal information. You can browse Outnet without an account, but we collect minimal data to provide core functionality, such as automatic location detection for accurate outage reporting.

Specifically, we do not store or collect:

• Account credentials or passwords
• Names, email addresses, or phone numbers
• Payment or billing information
• Precise GPS location data

When you submit an outage report, we securely collect and store the following data in our database to generate public outage maps:

• City-level location: Derived temporarily from your IP address or input directly via the city search bar.
• Selected ISP: The internet service provider you report as experiencing an outage.
• Timestamp: The time of your report to establish hourly and daily outage trends.
• Geographic Coordinates: Broad latitude and longitude matching your selected city to display report clusters on our map.

Third-Party Services

We use specific third-party services to enhance the functionality of our website. These services process data in accordance with their own privacy policies:

• Mapbox: We use Mapbox's mapping and geocoding APIs to provide the interactive outage map and the city location search. Mapbox may collect anonymous usage data to deliver and improve its mapping services.
• Disqus: We use Disqus for our comment sections. When you comment, Disqus may collect your IP address, email address (if provided), and other information you share. Please review the Disqus Privacy Policy for more details.
• IP Geolocation: We temporarily process your IP address to roughly determine your city to make your initial reporting experience faster. We do not permanently store your IP address.

Comment Policy

We encourage open discussion and community feedback through our comments section. To maintain a helpful and respectful environment, please follow these guidelines:

• Be Respectful: Avoid personal attacks, harassment, or offensive language.
• No Spam: Promotional content, repetitive messages, and links to malicious sites are prohibited.
• Stay on Topic: Keep comments relevant to the ISP outage or service experience being discussed.
• Privacy: Do not share personal information (like phone numbers or account IDs) in public comments.

We reserve the right to moderate or remove comments that violate these guidelines.

Cookies

Our website uses minimal cookies, primarily for essential functionality and basic analytics to understand total traffic. We emphasize a clean user experience and do not use intrusive advertising or cross-site tracking cookies. You can manage and block cookies through your browser settings without affecting the core functionality of the tracker.

How We Share Information

We do not sell or rent your personal information to third parties. Our outage reports are aggregated and displayed publicly on our map, but this data never contains personally identifiable information. We only share backend data with service providers (like Mapbox) as strictly necessary to operate our website, or when legally required by law.

Data Security

We implement standard security measures to protect our database and website infrastructure. Our platform relies on robust server environments and encrypted connections (HTTPS) to ensure data integrity between your browser and our servers.

Children's Privacy

Our website is not intended for anyone under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically to reflect new features or best practices. Significant changes will be communicated via a prominent notice on our website. Continued use of the platform after changes constitutes your acceptance.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Outnet India
Email: [email protected]
Website: outnet.in

Acknowledgment

By using Outnet, you acknowledge that you've read and understood this Privacy Policy and agree to its terms.